One Roof Leicester

Helping communities to end homelessness

Volunteer Befriender

Role: Volunteer Befriender
Hours: Two hours per week
Responsible to: Befriending Coordinator

An enhanced DBS check is required for this post as the post holder will be in contact with
vulnerable adults.

Role description:

To provide friendship and a listening ear to a vulnerable, isolated or lonely person living in the
community. To promote independence and empowerment and reduce social isolation. To achieve
this through shared interests, hobbies and leisure activities, e.g. Cinema, a meal out, swimming,
walking etc.

What skills and qualities do I need?
  • be able to provide regular friendship support
  • be non‐judgemental
  • have good listening and communication skills
  • promote independence
  • enable individuals, through emotional support, to experience improved well‐being
  • participate in training
  • support your befriendee to access services within their local community
  • participate in review meetings with Befriending coordinator/ group supervision with other volunteers
  • maintain confidentiality in accordance with the organisation’s confidentiality policy
  • be flexible
  • be reliable
What commitment do I need to make?
  • We would like you to commit to volunteering with us for 6 months
  •  Minimum of 2 hours per week
What support will I receive?

It is vitally important to us that volunteers are supported within their volunteer role. Once
recruited you will have regular contact with our Befriending Coordinator, who will be able to
answer questions and support you if there are any issues that arise. They will also meet with you
to make sure you are getting the support you need.

  • Induction training to prepare you to volunteer and access to additional training
  • Regular support from your Befriending coordinator
  • Volunteer travel expenses are reimbursed
  • Taster session and Induction Training
  • Opportunity to provide practical support for the homeless and asylum seekers
  • Team working and meeting new people.
  • Valuable experience of volunteering that you can add to your CV
More Information:
  • Our Befriending Coordinator will meet with you to discuss your needs, interests and hobbies and to find out a little more about you. This will help match you with someone who enjoys similar activities.
  • As a volunteer, you will need to agree to our Confidentiality and Health and Safety policies.
  • Befriending can take place in different forms, such as by telephone or face to face. The type of befriending will depend on the needs of the befriendee and preference of the volunteer. This will be agreed on as part of the matching process.
  • You will need to be a fully registered volunteer for The Befriending Scheme.
  • You will need to attend meetings to monitor your linked friendship, to ensure that you are both happy for your link to continue.
  • You can claim your out of pocket expenses on a monthly basis and need to supply any receipts with your claim.
  • If using your car, you should ensure that you are adequately insured.
  • Advise the Befriending Coordinator and your linked friend if you are unable to keep an appointment with them due to illness or other commitments.
  • Report any concerns to the Befriending Coordinator regarding befriendees / volunteers / or other matters as soon as possible.
  • Attend training events.
  • Volunteers will not carry out any personal care or errands. Befriending is an emotional supportive role, it is not a hands on, support worker role.

Click here for the application form.

 Printable PDF of the role description is below:


  • File Description
    File Size
    File Type
  • Volunteer-Befriender-RD-22-1443475350
    60 KB


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One Roof Leicester is a charity registered in England and Wales. Registered Number: 1159018
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